Update 24 Jan 2022
Following the government’s latest announcement, the wearing of face coverings is no longer mandatory from Thursday 27 January 2022. However, the government suggests that people should continue to wear face coverings in crowded and indoor spaces where they may come into contact with people they do not normally meet. Also, from 27 January 2022, there is no longer a need to show your NHS COVID Pass at venues and events by law, however, the NHS COVID Pass can still be used on a voluntary basis.
NHS COVID Pass: From Thursday 27 January 2022, Your Leisure will no longer require customers and visitors to produce a valid NHS COVID pass for any events (which was previously required).
FACE COVERINGS: From Thursday 27 January 2022, while face coverings are no longer mandatory, Your Leisure does strongly advise customers and members to continue to wear face coverings in crowded and indoor spaces where possible, however, this will not prevent admission to our facilities.
Update 20 Dec 2021
Margate Winter Gardens
All visitors over 18yrs to Margate Winter Gardens will be required to use the NHS COVID Pass for ease of entry as this allows customers to share their vaccination, test results and exemptions in a clear and secure way without having to declare any personal or medical details.
The Government’s own information on face covering and exemptions can be found ONLINE HERE
Face covering must be worn when entering and for the duration of stay at this venue unless:
The customer is under 11 years of age. Please note age identity can in some cases not be easy and therefore customers may be asked.
The customer is exempt. Please note some exemptions are not easily identifiable and therefore customers may be asked.
The customer is consuming refreshments. If customers have food or a drink, they can remove face coverings to eat or drink but must then put their face covering back on again.
Theatre Royal Margate
There will be no requirement for audiences at Theatre Royal Margate to show validation of any covid status and entry will follow our normal security control via event or show tickets. Customers are advised and strongly recommended to assist in the safety of other customers and our colleagues that they undertake a lateral flow test 12 hours before coming to the venue. Ensuring that this is clear before attending.
Face covering must be worn when entering and for the duration of stay at this venue unless:
The customer is under 11 years of age. Please note age identity can in some cases not be easy and therefore customers may be asked.
The customer is exempt. Please note some exemptions are not easily identifiable and therefore customers may be asked.
The customer is consuming refreshments. If customers have food or a drink, they can remove face coverings to eat or drink but must then put their face covering back on again.[/vc_column_text]
Update 17 Dec 2021
Margate Winter Gardens
All visitors over 18yrs to Margate Winter Gardens will be required to use the NHS COVID Pass for ease of entry as this allows customers to share their vaccination, test results and exemptions in a clear and secure way without having to declare any personal or medical details.
The Government’s own information on face covering and exemptions can be found ONLINE HERE
Face covering must be worn when entering and moving around the venue unless;
The customer is under 11 years of age;
Please note age identity can in some cases not be easy and therefore customers may be asked.
The customer is exempt;
Please note some exemptions are not easily identifiable and therefore customers may be asked.
The customer is consuming refreshments
Theatre Royal Margate
There will be no requirement for audiences at Theatre Royal Margate to show validation of any covid status and entry will follow our normal security control via event or show tickets. Customers are advised and strongly recommended to assist in the safety of other customers and our colleagues that they undertake a lateral flow test 12 hours before coming to the venue. Ensuring that this is clear before attending.
Face covering must be worn when entering and moving around the venue unless;
The customer is under 11 years of age;
Please note age identity can in some cases not be easy and therefore customers may be asked.
The customer is exempt;
Please note some exemptions are not easily identifiable and therefore customers may be asked.
The customer is consuming refreshments
Update 13 Dec 2021
Following further Government clarification, please find the latest details that affect our venues following last week’s announcement from the Government.
be advised that the wearing of face coverings, which we had previously recommended, is now MANDATORY for all our venues.
As well as the mandatory wearing of face coverings (excluding those who are exempt and children under 11), adult visitors to Margate Winter Gardens and the Theatre Royal Margate will be required to provide one of the following for inspection:
- Evidence of being fully vaccinated or
- Evidence of a negative lateral flow test undertaken within 48 hours of the event being attended.
Failure to produce one of the above will mean you will not be permitted to enter the venue. No refund will be offered.
Please be assured that we will continue to monitor any further updates from the government and advise you accordingly with any further changes or removal of restrictions. Our facilities continue to be a safe place and we would again like to thank all our customers and colleagues for their support during this time.
Any question you may have please call 03333 660 661
The Government’s own information on face covering and exemptions can be found ONLINE HERE
Update 9 Dec 2021
Following last night’s announcement by the Prime Minister, please be advised that the wearing of face coverings, which we had previously recommended, will become MANDATORY for all our venues from Friday 10 December 2021.
What has changed
The government has announced that England will move to Plan B in response to the risks of the Omicron variant.
This means:
- From 10 December, face coverings will be required by law in most indoor settings.
- From 13 December employees who can work from home should do so.
- From 15 December, certain venues and events will be required by law to check that all visitors aged 18 years or over are fully vaccinated or have proof of a negative Covid test in the last 48 hours, or have an exemption.
Please note that the wearing of face coverings also applies to spectators and audiences at our Venues and Theatres where you must continue to wear a face covering while watching an activity and/or a performance.
As well as the mandatory wearing of face coverings, visitors to Margate Winter Gardens or Theatre Royal Margate will be required to provide one of the following for inspection:
- Evidence of being fully vaccinated
- Evidence of a negative lateral flow test undertaken within 48 hours of the event being attended
In Summary
Visitors to our venues MUST, unless exempt, wear a face covering for the duration of their attendance except whilst consuming refreshments or undertaking exercise.
Face coverings are not recommended to be worn during your activity or exercise. (Leisure facilities only).
Employees, unless exempt, will wear a face covering while undertaking their duties (unless pertaining to lifeguard supervision or for emergency first aid interventions).
Shows and Events (including Theatres and Sporting Competitions): All visitors (including the following for sporting competitions; competitors, coaches, team manager, spectators, team staff and volunteers over 18) must provide evidence of being fully vaccinated or provide evidence of a negative lateral flow test undertaken 48 hours prior to the event.
We would like to thank all our customers, members and visitors that followed our recent updated guidelines and are already wearing a face covering.
Please be assured that we will continue to monitor any further updates from the government and advise you accordingly with any further changes or removal of restrictions. Our facilities continue to be a safe place and we would again like to thank all our customers and colleagues for their support during this time.
Any question you may have please call 03333 660 661. Option 4 or email boxoffice@yourleisure.uk.com
For the Government’s own information on face covering and exemptions click here
Welcome back!
Theatre Royal Margate and Margate Winter Gardens are excited to be reopening the doors after such a long time
The teams at both venues have been working tirelessly behind the scenes to ensure we have an exciting and entertaining programme of events for you, as well as a safe environment to come to.
We are grateful for your patience and understanding with the changes in programming we have had to make and thank you for your support over the past 15 months.
So, without further ado, please take your seats, the curtain is about to rise!
If you need assistance with tickets, please email boxoffice@yourleisure.uk.com
Coronavirus (COVID-19) FAQs
Here are some FAQs relating to Coronavirus (COVID-19). Last updated on 22 July 2021.
How will my ticket work?
Margate Winter Gardens & Theatre Royal Margate offer a print-at-home ticket option. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.
What happens if a show has been rescheduled?
If you have a ticket for a show that has been rescheduled, hang on to your ticket – it will be valid for the new date. If you cannot make the new date you will be able to claim a credit onto your customer account. This credit can be used to purchase tickets in the future and has no expiry date.
Will I need to wear a face covering?
In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard which can be downloaded here.
What should I bring?
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, and it may not be possible to open the cloakroom facilities for each show or event.
Will I be able to buy interval refreshments?
Please check if it is possible to pre-order your interval drinks and ice creams to minimise contact with others. Transactions will usually be cashless and paperless, and there may be one way systems in place.
What are the social distancing rules?
As of 19 July, theatre’s will be able to open at full capacity so you will be sitting next to other people.
Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre.
There are certain seating areas, such as sitting in a box, that will naturally continue to be a socially distanced option. To find out about such seats we recommend contacting the box office directly for the show you wish to attend.
What else are our theatres doing?
Margate Winter Gardens & Theatre Royal Margate will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you.
Please use the hand sanitiser stations when you enter and exit the theatre.
Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.
What happens if I have Covid and can’t use my ticket?
Theatres will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party is confirmed as Covid positive or has symptoms, there is no need to worry. Please make sure to check with the venue you are attending. You can email boxoffice@yourleisure.uk.com
How do I stay up-to-date?
Any changes to a performance will be made via the specific venue’s Facebook page and major changes – such as cancellations, postponements etc. – will be communicated directly with customers via email and/or phone.
