Booking Information
ONLINE
Book your tickets at a time that suits you using our 24-hour online booking service. It’s safe, secure, easy to use and guarantees you the best available seats. To book visit the What’s On section to find your show, then click ‘Book’.
PHONE
Call us on 01843 292795. Please note lines can be extremely busy during new show on-sale periods. You might consider using the online booking system.
The opening hours of the Box Office are Monday to Friday 1pm to 5pm, Saturday 10am to 5pm. On the day of a show, the Box Office will remain open until 30 mins after the published event start time.
WINTER GARDENS BOX OFFICE OPENING HOURS
Monday – Closed
Tuesday to Friday – 1pm – 5pm
Saturday – 10am – 5pm
Open until 8pm on show nights
The Theatre Royal Box Office will open at 5pm on performance days, and 2 hours before the show at weekends.
IN PERSON
The opening hours of the Box Office are Tuesday to Friday 1pm to 5pm, Saturday 10am to 5pm. On the day of a show, the Box Office will remain open until 30 mins after the published event start time.
Tickets can be purchased using cash, credit and debit cards. (Except American Express).
WINTER GARDENS BOX OFFICE OPENING HOURS
Monday Closed
Tuesday to Friday – 1pm – 5pm
Saturday 10am – 5pm
Open until 8pm on show nights
The Theatre Royal Box Office will open at 5pm on performance days, and 2 hours before the show at weekends.
BOOKING FEES*
Booking fees apply to bookings online and from the box office. The fees associated with each event vary and will be displayed as cmsn on the event booking page.
TICKET COLLECTIONS
All Tickets will be sent out by post for an additional charge of £1 (excluding FOMT members) Please check your tickets on receipt. Tickets purchased 10 days or less before a performance can be collected from the Box office until show start time.
FAMILY TICKETS
Many of our wonderful shows offer a fantastic value ‘FAMILY TICKET’. This ticket rate grants admission to 2 adults and 2 children (2-16 years) or 1 adult and 3 children (2-16 years). There is always a maximum of 2 adults per ‘Family Ticket’.
GROUP BOOKINGS
If you are booking 10+ tickets, please call our Box Office on 01843 292795. We are usually able to reserve tickets and hold payment for an agreed period. Ticket discounts for groups are available on some performances.
PAYMENT METHODS
We accept most major credit and debit cards (except American Express) & cash. We also accept Theatre Tokens as a form of payment. For more information about Theatre Tokens click here.
CONCESSIONS
Available on selected performances for children under 14yrs, students, disabled persons, over 60s, special offers for Friends, schools and under 25s. Customers using our wheelchair spaces can buy tickets at the lowest price available. Proof of entitlement may be required.
BABES IN ARMS
Children under 24 months do not require a ticket for selected performances. For applicable performances please ask the Box Office at the time of booking. Winter Gardens retains the right to exclude babes in arms from certain performances.
YOUR BOOKING IS SUBJECT TO THE FOLLOWING TERMS & CONDITIONS
1. Whilst we allocate specific seats to you, management have the right to change these seats to others of equal value.
2. In the event that your tickets are lost in the post and duplicates are arranged for collection at the Box Office, these will only be given out to the cardholder upon production of the card that was used to make the booking.
3. Once purchased, tickets cannot be transferred, re-sold (including on sites such as eBay & Facebook), exchanged, refunded or returned. If an event is cancelled, moved to another date or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time) management may, at their discretion, offer a refund up to the face value of the ticket.
4. It is the responsibility of the customer to inform the Winter Gardens of any change of address, contact phone number or email address, both before and after receipt of the tickets. Please note that our preferred method of contact for customers booking online is by email so care should be taken to provide a current, valid email address.
5. The right to admission to an event is reserved by the promoter and venue management who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches. No refunds will be made to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, under the influence of alcohol or drugs, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances or making unauthorised audio, video or photographic recordings.
6. Tickets can only be collected at the Box Office if the credit card holder is present. Otherwise the tickets will be posted to the cardholders address.
7. It is the customer’s responsibility to check that the event is going ahead at the scheduled date, time and venue. No refunds will be made to customers who fail to do so.
8. “Friends” discounts can only be given at the time of booking. No refund will be made for “friends” discounts retrospectively.
9. Under 16’s will only be admitted when accompanied by a ticket holding adult. All children over 24 months of age must have a ticket. On all standing concerts, children under 7 years of age are not permitted. Proof of age may be requested in order to gain entry to the auditorium.
10. For groups / disabled and concessionary tickets, please contact the Box Office on 01843 296 111.
11. Management reserves the right to refuse entry of and use on the premises of any camera or any form of audio or visual recording equipment.
12. CCTV and film cameras may be present at and around Margate Winter Gardens, this includes filming by the police or security staff carried out for the security of visitors, and filming and/or photography by Event Organisers. By purchasing a Ticket to an Event and/or attending Margate Winter Gardens you give your express consent to all such filming and to your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording (“Footage”), all rights in which will be owned by us, the Organiser or the relevant third party. You also agree that any such Footage may be used by us or the Organiser in any and all media for any purpose at any time throughout the world, including (with the exception of CCTV or security Footage) for commercial purposes, such as merchandising or DVDs, without payment or compensation to you.
13. Only food and drink purchased on the premises may be consumed. Management reserve the right to confiscate and destroy any food and drink brought in to the auditorium.
14. Management takes no responsibility for loss of, or damage to, customer’s personal belongings whilst in the venue.
*Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking and carry photographic proof of age if appropriate.