Margate Winter Gardens is situated in right along the coast, just up the hill from the Turner Contemporary Gallery.

Margate Winter Gardens
Fort Crescent
Margate
Kent
CT9 1HX

WHERE TO PARK

There are a number of car parks within walking distance of the Winter Gardens. Limited spaces are available on Fort Lower Promenade behind the venue. More information about the council run car parks can be found HERE.

USING PUBLIC TRANSPORT

By Train 
Margate’s Rail station is aprox 15-20 minute walk from the Winter Gardens (Click here to see Google map). There are direct trains to London and frequent services from Folkestone, Dover, Canterbury, Ashford and other Kent locations. Services are provided by Southeastern Railways

By Bus 
Margate’s main town centre bus stop is just 5 minutes walk away, other bus routes do stop nearby, click here to visit Stagecoach for more details.

BY CAR

Margate Winter Gardens is easily accessible from all areas.

From London and Whitstable
Follow the Thanet Way (A299) towards Margate. At the roundabout take the 2nd exit onto Canterbury Road (A28) and follow the signs for Margate.

From Dover, Deal & Ramsgate
Follow the A256 to Ramsgate/Sandwich. Take Margate Road (A255) and follow signs for the Turner Contemporary.

WEBSITE

Tickets can be booked online via our website. Just click the ‘Book’ button on your chosen show and follow the instructions.

You will need to set up an online account before you can purchase tickets online. Remember your login details and password, as you will need these to book online in the future. Please note not all shows are available to purchase online.

PHONE

Tickets are available for purchase through our phone lines on 01843 292795. Tickets can be purchased by phone Tuesday – Friday 1pm – 5pm and Saturdays 10am – 5pm.

IN PERSON

The Box Office is open from Tuesday – Friday 1pm – 5pm and Saturdays 10am – 5pm, or until curtain up on performance days. Tickets can be purchased and collected from the box office.

PAYMENT METHODS

We accept most major credit and debit cards (with the exception of American Express) & cash.

BOOKING FEES

Online bookings carry a £1, £2 or £3.50 per ticket fee – show dependent. Additional agency fees may apply to some events at the Winter Gardens. You will be advised of these at the time of booking. No booking fees apply to School bookings or groups of 10+ (except for shows with a higher booking fee). Other events excluded from booking fees will be detailed on the website or in the brochure.

An additional postal charge of £1.00 per transaction is applicable.

WHY IS THERE A POSTAGE CHARGE AS WELL AS A BOOKING FEE?

The booking fee is used to cover the cost of providing services associated with buying a ticket. The postage charge is a separate fee at a flat rate of £1.00 used to cover the cost of postage.

CONCESSIONS

Available on selected performances for children under 14 years of age, students, disabled & over 60’s. Special offers may apply for school bookings, Friends of the Theatres and under 25’s on select performances. Customers using our wheelchair spaces can buy tickets at the lowest price available. 

THEATRE TOKENS

Margate Winter Gardens is part of the nationwide Theatre Tokens programme. You can buy and use Theatre Tokens as full or part payment for events held at the Winter Gardens & Theatre Royal in Margate. Theatre Tokens can be purchased in £5, £10 & £20 denominations. Theatre Tokens can be purchased in person or over the phone. When using Theatre Tokens to book an event, you must book in person and Theatre Tokens must be exchanged at the time of booking. We cannot reserve seats.   Terms and conditions are given to them at the time of booking in a leaflet.

SEATING PLAN

Winter Gardens auditorium consists of several sections. The Stalls (East Wing & West Wing) are on a flat floor, the bleachers are tiered seating, and the balcony seats are positioned either side of the stalls at an elevated level. You will see the seating plan when booking tickets to seated shows.

DISABLED SEATING

A number of seats for disabled patrons are available in easily accessible areas of the auditorium with space for a wheelchair and a carer. At standing concerts, we use an elevated platform for wheelchair users. To book for a disabled patron, please contact the Box Office on 01843 292795

ACCESSIBILITY

The Winter Gardens is fully accessible, with ramped access from street level and level access to the Stalls.

HOW LONG ARE THE PERFORMANCES?

Where available we will detail the event running time on the event page and in the brochure. Occasionally we do not know the exact running time until a couple of days before the event is due to take place and it is possible for some shows that we do not know the full details until the day. If in doubt, it is best to call the box office on the day.

SHOULD I ARRIVE EARLY?

Car-parking around the venue is limited so to ensure a short walk to the venue, it is best to arrive early. If you are collecting tickets from the Box Office, it is advisable to arrive at least 30 minutes before the performance to avoid long queues or the possibility of missing the start of your performance.

WHAT SHOULD I DO IF I’M LATE FOR A PERFORMANCE?

If you are late for a performance and have your tickets, you will need to wait for an usher to escort you into the auditorium as many performances have a late policy and will not let you into the auditorium until an appropriate time in the performance. If you do not have your tickets, then you will need to contact the Duty Manager.

WHAT IF I’VE PURCHASED TICKETS AND CAN’T ATTEND?

Unfortunately, tickets are non-transferable and non-refundable.

WHAT IF I LOSE MY TICKETS?

If you lose your tickets, the Box Office will be able to re-print them on the evening of your performance on presentation of valid identification. Unfortunately, the Box Office cannot re-post any lost tickets.

Please note if you purchased your tickets from another ticket agency such as Ticketmaster, Seetickets or Gigantic you must contact them directly.

WHAT IF THE PERFORMANCE IS CANCELLED OR RESCHEDULED?

If a performance is cancelled or rescheduled, the Box Office team will use all reasonable measures to contact you via the details you provided when booking your tickets. For a cancelled performance, a full refund will be offered. For a re-scheduled performance, the option of tickets to the same value or a full refund will be offered.

HOW DO TICKETS FOR SOLD OUT SHOWS SUDDENLY BECOME AVAILABLE?

There are a number of reasons that tickets for sold out shows become available. Disabled seats are sometimes released a few days before a performance if they are unsold. Finally, production seats or seats held off sale for the show promoter or producer are sometimes released just before the performance.

WHEN WILL I RECEIVE MY TICKETS?

If you have asked to be sent your tickets in the post, they will be sent by Royal Mail 2nd class post. Tickets should arrive 7-10 days after purchase. Tickets are not always posted on the day of purchase. If you are concerned about your tickets then please contact the box office on 01843 292795 who will be happy to help. Please note if you did not purchase your tickets directly from the Winter Gardens please contact the original place of purchase.

WHAT SHOULD I DO IF I DON’T RECEIVE MY TICKETS?

If you have not received your tickets within a reasonable time after booking, please contact us. If tickets have been lost in the post, then the tickets will be re-issued to collect from the Ticket Office on the night of your performance. Again, if you did not purchase your ticket from the Winter Gardens directly, please contact the original place of purchase.

HOW DO I COLLECT MY TICKETS FROM THE TICKET OFFICE?

You can either collect your tickets prior to the date of your performance at the box office during our usual opening hours or you can collect your tickets on the evening of the performance from the box office, tickets will be available for collection up to the start of the performance.

CAN I EAT AT THE WINTER GARDENS?

Snacks and a limited hot food menu is served at some events.

CAN I PRE-ORDER INTERVAL DRINKS?

Interval drinks can be pre-ordered, just speak to a member of hospitality staff on the night, who will be happy to help.

If you wish to hire the venue for Hospitality, Party or Corporate Event please contact us using the ‘Contact Us’ page from the menu above or phone 01843 292795.  For more information check out the Venue Hire pages.

HOW DO I CONTACT CUSTOMER SERVICES?

Customer Services can be contacted by phoning 01843 292795, or you can email us using the form on our ‘Contact Us’ page using the menu above.
You can also write to us at:
Box Office Manager
Margate Winter Gardens
Fort Crescent
Margate
Kent
CT9 1HX